Job Description
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.
As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you will have the chance to work on a variety of assignments, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are encouraged to ask questions, take initiative, and produce quality work that adds value for our clients and contributes to our team’s success. During your time at the Firm, you start to establish your personal brand, paving the way to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
The Opportunity
As a Managed Services Intern, you will engage in a dynamic environment where you will support teams and participate in various projects, focusing on learning and gaining exposure to the practices and methodologies of managed services. You will be involved in tasks such as quality assurance metrics, quality control, and customer handling, which are essential in delivering high-value services to our clients.
As an Intern, you will support teams by performing basic tasks and conducting research while observing professional work environments. You will have the chance to learn and apply professional and technical standards, develop your personal brand, and appreciate diverse perspectives. Your role will be both observational and participatory, allowing you to gain valuable insights into the world of managed services.
In this role, you will contribute to the success of our team. You will have the opportunity to work on a variety of assignments, each presenting unique challenges and scope. This position offers a chance to develop your potential and build commercial awareness, while actively listening, asking questions, and clearly expressing ideas. Your contributions will add value to our clients and support the team's success.
Responsibilities
- Supporting teams in delivering managed services solutions to clients
- Participating in business process outsourcing tasks to enhance service delivery
- Conducting compliance reviews and contract assessments to maintain service standards
- Assisting in customer data management and complaint handling processes
- Engaging in quality assurance process management to improve service outcomes
- Reviewing and verifying financial documents for accuracy and compliance
- Contributing to the development of quality control procedures and guidelines
- Documenting processes and procedures for consistent service delivery
- Performing data entry tasks to support customer information management
- Collaborating on legal document reviews to support client service management
What You Must Have
- Currently pursuing or have completed a Bachelor's degree
- Client service intern positions are entry-level roles intended for job seekers who are in their third year of a four-year degree program or fourth year of a five-year program at the time of application. Winter internships typically occur during the spring semester preceding the student's final year of school Summer internships typically take place during the summer preceding the student's final year of school
What Sets You Apart
- Preference for one of the following fields of study: Business Administration/Management, Business Analytics, Information Technology, Data Processing/Analytics/Science, Health Administration, Public Health, Accounting, Economics, Finance, Management Information Systems, Engineering, Computer Science
- Preference for a 3.3 overall GPA
- Demonstrating skills in Business Process Outsourcing and Managed Services
- Excelling in Quality Assurance Process Management and Quality Control Procedures Development
- Participating in Compliance Review and Legal Document Review activities
- Supporting teams with Customer Data Management and Service Management tasks
- Observing and learning from Delivery Excellence and Process Documentation practices
-Leveraging AI to create efficiencies, innovate ways of working and deliver distinctive outcomes
Learn more about how we work:
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
The salary range for this position is: $29.25 - $48.00. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
Job Tags
Full time, Contract work, Summer work, Internship, H1b,