Job Description
PURPOSE
The Corporate Process Analyst will lead and support cross-functional initiatives that enhance operational efficiency, service delivery, and organizational performance across our operations. This role plays a critical part in identifying inefficiencies, developing actionable solutions, and driving sustainable improvements across departments, including electric & fiber operations, distribution, customer service, engineering, procurement, and administration.
DUTIES & REPONSIBILITIES
- Collaborate with business units to identify high-impact opportunities for process optimization, automation, and standardization.
- Offer expertise to assist leadership in prioritizing projects according to Lean Six Sigma methodology.
- Lead and manage continuous improvement processes across the organization focused on efficiency, cost reduction, safety, and customer satisfaction.
- Enable creation of baseline metrics for setting and tracking process improvement goals.
- Facilitate process mapping sessions, root cause analyses, and workshops with internal stakeholders to assess current state operations and define future state improvements. LSS tools include VoC, SIPOC, Fishbone, 5 Whys, and others.
- Develop and maintain a centralized documentation method of process improvement initiatives, tracking progress, value delivered, and alignment with strategic goals. This includes tracking the performance of improved processes using KPIs and other metrics.
- Support ongoing project success by offering a method for continuous monitoring and alerting when performance exceeds set controls.
- Promote a culture of continuous improvement by coaching teams, delivering training, and embedding best practices into day-to-day operations.
- Coordinate with IT and data teams to support digital transformation initiatives related to data analytics, system integration, and automation.
- Perform benchmarking studies and stay up to date on industry’s best practices and regulatory changes that impact operations.
- Create and maintain documentation for improved processes, workflows, and standard operating procedures.
- Utilize process analysis and project management tools.
- Facilitate training and change management, such as training teams on new processes and assisting in managing resistance.
Education & Experience - Bachelor’s degree in: Business Administration, Operations Management or related fields (Master’s degree preferred).
- 3-5 years’ experience in process improvement, operations, or business analysis (leadership experience preferred).
- Familiarity with enterprise software systems such as Oracle, GIS, SCADA, Salesforce, etc. is a plus.
- Proficient in continuous improvement tools and methodologies (Lean Six Sigma, Value Stream Mapping, Customer Journey Mapping) preferred.
Certifications & Other Requirements - Excellent communication, facilitation, and interpersonal skills.
- Strong analytical skills with the ability to interpret data and trends to drive business decisions.
- Lean Six Sigma Black Belt certification from an accredited provider, such as GoLeanSixSigma.com, is preferred, or the ability to obtain within 12-18 months.
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